Payment Information
All payments are processed by the Ohio Child Support Payment Central (CSPC) in Columbus. Over one million checks from obligors and employers state-wide are processed each month. There are several methods for both making payments and receiving payments of the support obligation. The following information provides each party on the support order the various options available for paying and receiving support.
OBLIGEE- Any person to whom child support and/or spousal support is owed
Soon after your case is entered into the SETS computer system, you will receive notice that you must choose to receive payments through direct deposit to your checking or savings account or to the E-Quick Pay Master Card. If you fail to choose the method by the deadline, you will automatically receive the E-Quick Pay MasterCard.
OHIO CSPC Direct Deposit
Support payments can be deposited directly to your checking or savings account. All you need to do is complete the direct deposit form and mail it in, or call 1-888-965-2676, or you can e-mail your request to www.state.oh.us/odjfs/ocs.
Payment Information online
You can obtain the last payment date, date payment was processed and the total due on the order by going to http://jfs.ohio.gov/ocs/
OBLIGOR- Any person ordered to pay child support and/or spousal support
There can be a time lapse of several weeks from the date the new order is filed by the Court or CSEA and the date your case is entered in the SETS statewide computer system.
Payments on a new order
You need to ensure that payments are made to CSPC beginning with the effective date of the order, even though your case may not yet be entered in the SETS computer system and you did not get a bill. By law, payments made directly to the obligee are considered a gift. If payments are missed you may enter default, which has consequences (see Default Section).
Pay Online
ONLINE PAYMENTS BY CHECKING OR SAVINGS ACCOUNT DEBIT
Ohio SMART e-Pay (https://oh.smartchildsupport.com/)
- Payments by Employers or Obligors through checking/savings account debit can be made at https://oh.smartchildsupport.com/
- There is no charge for payments sent to Ohio CSPC.
- During the initial registration, please allow up to seven (7) business days for the payment to be received; subsequent payments using the same bank account will be received by Ohio CSPC within 24-48 hours.
ONLINE PAYMENTS BY CREDIT CARD
Ohio SMART e-Pay (https://oh.smartchildsupport.com/)
- Payments made by checking/savings account debit can be made at https://oh.smartchildsupport.com/
- Visa®, MasterCard®, Discover®, American Express®, UnionPay®, Diners Club International®, and JCB® cards will be accepted.
- E-wallet options include PayPal®, Alipay, Apple Pay, Google Pay, and WeChat Pay.
- A fee will not be charged for any payments made through this website.
- Please allow seven (7) business days for the payment to be received by Ohio CSPC.
MoneyGram (Employers and Obligors)
- Make payments at many retail locations throughout the State where MoneyGram payment services are offered or online by credit card using the “Pay Bills” option at moneygram.com
- Cash, debit card or withdrawal from bank account accepted.
- Fee minimum of $3.95 per transaction, but fee is based on dollar amount remitted.
- Ohio’s ‘Receive Code’ is – 14674.
- Turnaround time for receiving a payment at the OCSPC is approximately three (3) days.
Payment by Mail
All payments made by mail MUST include the payer's SETS case number, the court case (or order) number, the payer's name and the payer's social security number in order to correctly identify the case which the payment is to be applied.
Your payments should be sent to:
Ohio Child Support Payment Central
P.O. Box 182372
Columbus, OH 43218-2372
WEB PORTAL/MOBILE APPLICATION
The Ohio Child Support Customer Service Portal is Ohio's web-based and mobile application which provides our customers easy on-demand access to their case information, currently on file with the child support agency.
To access their information, customers must validate their identity through the Bureau of Motor Vehicles (BMV). The validation will occur by matching on the registrant's Ohio driver's license/State ID or BMV Key Number, the last four digits of their SSN, Date of Birth and the first letter of their last name entered during registration.
Customers who do not have an Ohio driver's license number, state identification number or BMV Key Number are not able to have their identity confirmed via the new BMV web-service and must therefore use the option to register without an Ohio driver's license/State ID or BMV Key Number.
Once a customer is registered to use the Ohio Child Support Customer Service Portal and/or mobile application, many self-service options are available to them. Child support payors can make credit/debit card payments on the site and all customers can quickly and conveniently view personal, address, employment and health insurance information, along with, support order and payment information (two years of support payment information can be viewed and printed). Customers can also send messages with or without attachments to their county CSEA, as well as, request updates to their address, employment and/or health insurance information by using the portal's Message Center.
Registered customers have the option to receive e-mail and/or push notifications when the required address, employment and/or health insurance information is missing in our system for them. In addition, customers can be notified when payments are sent to them.
The portal can be accessed from mobile devices or any internet-enabled computer using Internet Explorer (6.1 or higher) or Firefox, from the Office of Child Support Home page https://jfs.ohio.gov/ocs/index.stm or the Ohio Department of Job and Family Services Home page https://jfs.ohio.gov/index.stm by clicking on the appropriate link.
Mobile Application available on the App Store and Google Play
